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In a word, the best customer experience you can have (once you try it you'll be hooked).

At Facialiste.com, we pay particular attention to the choice of our products. They must be innovative and of good quality.

Our items are tested and approved by our department and we do everything we can to make them available to you and ensure you have an optimal shopping experience. But that's not all!

• 100% secure online ordering by credit card, Stripe, Apple Pay, Google Pay and Paypal.
• 14-day guarantee upon receipt of your package to change your mind.
• Track your orders on our site.
• Fast delivery within 24 hours by Chronopost . Easy returns.
• Competent and professional customer service – available 7 days a week.
• Hundreds of customers already trust us!

Our online store is open 24 hours a day, every day of the week.

The ordering process is broken down into several steps:

1 - Basket: check the contents of your order. At this stage you can modify the quantities.
2 - Customer information: enter your personal information and delivery address.
3 - Delivery: choose the delivery method you want based on the choices offered to you (currently only one available Chronopost 24h).
4 - Payment: you are offered several payment methods, it's up to you to choose. You can check the contents of your order on the summary (optional item(s) and service(s), delivery method and costs).
5 - Order confirmation: to be sure that your order has been registered you must reach this stage. You can now print your order confirmation. You will also receive an email confirmation with your order reference and tracking number.

A complete order, available in stock and validated by credit card before 2 p.m. is processed during the day and delivered the next day before 1 p.m. For a complete order validated by credit card after 2 p.m., the average delivery time may still be the same day or sent the next morning.
Orders are prepared from Monday to Saturday. In case of unavailability of an item, we will contact you immediately (exceptional case, because if the stock is marked it is available and sent). Our items are shipped from our shipping center located in Paris.

As soon as your payment is validated, we transmit your order to our team, from which your item will be posted. You will then receive an email with a clickable tracking number to track your order from the Chronopost website. For more information on this subject, go to our order tracking page.

To cancel your order, we invite you to contact customer service by email by clicking HERE.

If you have a valid promo code, enter it in the “Promo Code” box during the checkout process, and click “Apply.”

In general, delivery times are 1 day for France (by Chronopost 24h, if order placed before 2 p.m.).

Your order arrives the next day before 1:00 p.m.

More details: we use Chronopost as a partner with delivery tracking.

Delivery for France is €5 and will be delivered with Chronopost within 24 hours (free delivery from €250).

For Europe 15€ (in 24h Chronopost).

and €30 internationally .

In order to avoid any subsequent dispute, a photo is taken of each package preparation. Particular care is taken to protect the products with over-packaging using recycled products as much as possible. Upon receipt of your order, it is important to carefully check that your package has not been damaged during transport and that the product is in perfect condition (and, if necessary, to note this detailed damage on the carrier's delivery note). This check must be done at the time of delivery and in the presence of the driver. We recommend that you keep the packaging , which may be useful in the event of a product return, and is essential if you wish to benefit from your right of withdrawal.

First, check the tracking of your package via the link to your tracking interface that was sent to you by email after your order . If it is indicated as being delivered, we invite you to wait until the expected delivery date. If your package is pending with the carrier, we invite you to collect it from the address indicated on the delivery notice. We also ask you to check on your order tracking that the delivery address indicated on your order is correct.

Please be aware that we check each order 3x before packing it (This should never happen). If the item received is actually different from the one you ordered, Please contact customer service by email.

If your package has arrived and you still do not have all of your products, contact customer service by email.

We do our utmost to ensure the intact and compliant delivery of your order. However, if you receive a defective product, contact us and we guarantee to find a winning solution for you.

Absolutely. If this is the case, please contact us. You have 14 days from receipt of the goods to request a full refund and 30 days to return the product to us in its original condition (unopened in its packaging, never used) . The return shipping costs are your responsibility. Please contact us first and consult our Return Policy .

You have the right to withdraw, within 14 (fourteen) days from receipt of your order. See our general conditions of sale, article 'Right of withdrawal of the consumer buyer' for the detailed conditions of application of the right of withdrawal. To withdraw from your purchase, please contact us by e-mail. The product must be returned complete without having been used, including any accessories, and in a condition allowing the product to be resold . Overpackaging of the product is recommended for the return. Any damage noted or consumption of the product will result in a cancellation of the value of the product.

Return costs are your responsibility , only the shipping costs paid on the order are refundable.

We accept all major credit cards, Apple Pay and Google Pay, as well as Paypal . For simplicity, we do not accept bank checks, SEPA transfers or cash on delivery.

First, check that your card's expiration date has not passed . Second, check that you have entered your first and last name in the correct field. If your bank transaction is refused, it may be because you have exceeded your authorized limit. To make sure, we invite you to contact your bank to check the amount of this limit.

Ps : if you have an old basket with items for a few days, it is possible that an item is no longer in stock on the site and this is what is blocking your purchase. If this is the case, we advise you to empty the basket and put your items back 1 by 1 in addition to the basket and if possible to change your internet browser by favoring Google Chrome (not obligatory), refresh your internet browser on mobile or computer.

We only charge your card when your order: in your shopping cart is validated and after you have validated your order by entering your bank details and you have received a payment confirmation. If a product is out of stock, we will refund the price difference and notify you as soon as possible by email.

Our site is hosted by Shopify Inc. and we have a 256-bit SSL security certificate . All information relating to pages, content, credit cards and transactions are thus protected by the same level of security used by banks . For more information on this subject, see our legal notices .

Yes it is possible we have payment with Paypal in 4 x

By purchasing with Facialiste.com, you benefit from the Money Back Guarantee. If your item does not suit you, you have 14 days to let us know and get a refund . If your item is defective, we will find a winning solution for you (refund, free exchange, unique promotional codes). If your item is not received within the time frame established in advance (see Delivery Times), we also guarantee a winning solution. For more information on this subject, contact us and consult our Return Policy . No one wants to regret a purchase, especially when it is made online. We attach importance to our customers' feedback and do our utmost to ensure that your purchases take place with complete peace of mind.

Customer Service and After Sales can be reached from Monday to Sunday 24 hours a day, by email at contact@facialiste.com

Please contact our After Sales Service from Monday to Sunday 24 hours a day, by email at contact@facialiste.com