REFUND POLICY

Our policy is 14 days. If 14 days have passed since you received the product, we cannot offer you a refund or exchange unfortunately.

If you change your mind before your order is shipped, we will refund you directly without discussion.

If the order has been sent, we will no longer be able to refund you in the event of a change of mind before the product is delivered, received and returned to the address provided.

To be eligible for a return on your order, your item must be absolutely unused and in the same condition in which you received it. It must also be in the original packaging in order to be returned at your expense to the address that we will provide you.

In order to make a return, we will verify that it is indeed your order via your order number and/or any information used when you placed your order. This will most likely be your email address.

In order for your return to be validated, we must acknowledge receipt of the package at the return address we provided to you.

As part of a refund request, an inspection of the package may be necessary. This inspection will take place before we process the refund in the event that there is a refund.

If you receive an item and say that the item is in poor condition and you want a refund but refuse to send a photo of the item you received, you will obviously be asked to send the item to our returns address so that the item in your order can be inspected.

Once the package is received, it is only after inspection that the refund will be made (or not). Indeed, after inspection we may realize that the item is in poor condition. And we will let you know via a photo and/or video and in this case, we will refuse the refund.

Costs of returning product(s) are the responsibility of the customer, if a refund is requested there will also be a deduction of the shipping costs that your package incurred when leaving our warehouse from your refund.

This may seem like an excessive procedure. However, some people have been dishonest and based on past experience, we can no longer take our interlocutors' word for it. We are sorry and know that we do our best for each return case and for each refund request (which are exceptional, so rare are they).

In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then also notify you of our decision as to the approval or rejection of your refund request.

If your refund request is approved, then it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain period of time. This period has no control over us. And we will notify you as soon as the refund procedure is initiated on our side.

If your refund is late or missing, please check your bank account first. Then contact your credit card company. It may take some time before your refund is officially posted.

Then contact your bank. This is because there is a processing time required before a refund is posted.

After these two steps, in case you still have not received your refund, please send an email to contact@facialiste.com. The customer service team will ask you if you have completed the two steps. If so, the customer service team will check the database.

We are sorry to ask for these steps but we want to provide maximum attention to your requests. And we lose a lot of time when the request is not preceded by certain steps. We want to allocate maximum attention provided to the requests received.

In the case of sale items, if there is a refund, the refund will be made on the price of the sale item and therefore paid by the customer and not at the normal price.

In the context of exchanges, we replace an item only if it is defective or damaged. If this is the case, you wish to exchange it for the same item, send us an email to contact @facialiste .com .

In the case of gifts, the item you wish to return, if it was sent to you directly, you will receive a refund of equal value to that of your return. Again, it is only when we have received the item, that the refund will be sent to you by email.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

For returns, you will be responsible for paying for your own shipping costs. These shipping costs are non-refundable and if you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it will take for you to receive your exchanged product, may of course vary.

If you are shipping an item worth $30 or more, consider using a trackable or insured shipping service. This is because we don’t guarantee that we will receive your returned item.